Blush Potion Liquid Cheek Blush

• Refund & Return Policy

    1. Returns

  In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare, make-up, toiletries & cosmetics unless damaged, faulty or incorrectly supplied.To complete your return, we require a receipt or proof of purchase and order number to be sent to eloisecosmeticsenterprise@gmail.com .

  The price of the returned product will be provided in a gift voucher to the site or a refund to the credit card used to purchase.

  1.1 Non-returnable items:Gift cards.

  1.2 Non-refundable items:Shipping costs.

  2. RefundsRefunds (if applicable) must be requested within 7 working days of receiving your product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

  2.1 Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at eloisecosmeticsenterprise@gmail.com

  2.2 Sale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded. We will offer an online voucher in return.

  3. ExchangesWe only replace items if they are defective, damaged or erroneously supplied. If you need to exchange it for the same item, send us an email at eloisecosmeticsenterprise@gmail.com, 101 Selbourne Road, Windsor Park, Kraaifontein, Cape Town, South Africa.

  4. CancellationsWe are committed to offering customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to the “cooling-off” provisions of the ECT Act, the customer has the right to withdraw from the contract, without specifying any reason, within 7 days of the date the products were received. Products being returned must be in the original packaging, unused and unopened, in the same condition that they were received.

  4.1 Notification of customer’s intention to exercise the right of cancellation can be done by emailing us with customer’s order details, including customer order number and the description of the products which are being returned.

  4.2 If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us.

  4.3 Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the cancellation, provided that they are shipped back unused and undamaged, in the original packaging, to the extent that they have been kept and used with all due care and attention.

  Refunds will only be made against the original credit card used or in the form of a voucher to shop on the site.

  4.4 It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit.

  5. ShippingInclude customer name, order number and contact detail. Return address: 101 Selbourne Road, Windsor Park, Kraaifontein, Cape Town. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary according to regular shipping lead times. See our Delivery Policy.

Here is a professionally written Shipping Policy tailored for a South African e-commerce business. It assumes standard courier usage within the country, and can be adjusted based on your specific products, lead times, or courier partners:

Shipping Policy

Thank you for shopping with us. This Shipping Policy applies to all purchases made through our website, and outlines the terms and conditions for the delivery of products within South Africa.

1. Delivery Areas

We currently deliver to all major cities and towns across South Africa. If you reside in a remote area, delivery may take slightly longer or require collection from a nearby pickup point.

2. Delivery Timeframes

We aim to process and dispatch all orders within 1–2 business days of receiving payment confirmation. Once dispatched:

• Main centres: Delivery within 2–4 business days

• Outlying or rural areas: Delivery within 3–7 business days

Please note that delivery timeframes may vary depending on courier availability and external factors beyond our control (e.g. strikes, extreme weather, etc.).

3. Shipping Fees

Shipping costs are calculated at checkout and are based on your delivery location and the size or weight of your order. Free delivery may apply for orders over a specified amount, which will be clearly communicated on our website where applicable.

4. Order Tracking

Once your order has been dispatched, you will receive an email or SMS with your tracking number and courier details. You can use this information to monitor your parcel’s progress online.

5. Delivery Attempts

Our courier partners typically make two delivery attempts. If no one is available to receive the parcel, it may be held at the nearest depot for collection or returned to us. Re-delivery fees may apply.

6. Damaged or Delayed Deliveries

We take care to package all products securely. If your parcel arrives damaged or appears tampered with, please notify us within 48 hours of receipt by emailing [insert your customer service email].
For delayed deliveries, we will assist in liaising with the courier to resolve the matter as quickly as possible.

7. Incorrect Shipping Information

Please ensure that your delivery address and contact details are correct at the time of placing your order. We cannot be held liable for delays or losses resulting from incorrect or incomplete shipping information.

8. Questions or Support

If you have any questions regarding your order or delivery, please contact our customer service team at eloisebeautygroup@gmail.com